Sales

Please read the important section below which explains our sales policy.

Orders

After payment, we will send you an acknowledgement of your order by email.

‣ Your contract to purchase is not complete until goods have been dispatched.
‣ Confirmation e-mails are sent from a notification-only address that can't accept incoming e-mail.

If you need to contact us about your order, please do so through our contact page. Customer details required for the processing of orders are stored in a database. See our security page on data protection.

Stock

Product/s labelled as "In Stock" means we physically have the product/s ready for dispatch or the product/s will be available at a supplier for dispatch within 5-7 working days.
If the product/s will take longer to dispatch due to an error or other complication, we will try to contact you as soon as we have valid information.
If the delivery of your ordered product/s is taking longer than expected and you don't hear from us, please notify us by email as soon as you can and include the order number you got from us.

Cancellations

You have the right to cancel your order within 14 working days of the product/s being delivered.
You must notify us of your intention to return product/s within 14 working days from the date of delivery.
If you intend to cancel your order, please notify us by email as soon as you can and include the order number you got from us.

Returns

‣ Product/s must be returned in the same condition as they were supplied.
‣ Transportation costs for the return of product/s will be at the customer's expense.
‣ We cannot accept the return of any product/s which have been worn or used by the customer.
‣ We will not be able to accept the return of any product/s which have been damaged by the customer or a third party, howsoever arising.

If you need to return goods, please notify us by email as soon as you can and include the order number you got from us. Our returns address is;

Alt-Fit
30 Flanshaw Avenue
Wakefield
West Yorshire
England
WF2 9LF

Refunds

Once product/s have been returned to our premises, a refund will be issued within 48 working hours.
Refunds will not include any delivery costs paid by the customer.

Working Hours

Our website is always open for business 24 hours a day, 7 days a week.
Human response will be made between 9am to 5pm GMT, 7 days a week.

Subscriptions

Subscriptions are charged on recurring basis at £5 a month. By signing up to our subscription service you are agreeing to pay this monthly fee.
In order for us to provide the subscription service you are paying for we need to send you emails with links to new articles as well as the discount vouchers we promised which can be used on our clothing.

By checking the terms & conditions box when subscribing and then subsequently clicking the subscriber verification link in the welcome email you receive after subscribing, you have double opted in to allow us to contact you by email. Please don't worry, we won't start bombarding you with marketing emails, you will get maybe one or two emails a month and everything we send you will be regarding your subscription service, we won't push our products on you.

If you wish to cancel your subscription, you may do so at any time by clicking the following link: unsubscribe and then entering your name, password and checking the box to confirm cancellation. Once your subscription has been cancelled, the personal data you submitted to us to begin your subscription will be removed from our database, the monthly payments will stop and you will receive no further email communication unless you are a member of our forum and have opted in for emails. In all cases you will receive an email confirmation of your subscription cancellation.

Disclaimer
Our articles are meant as a guideline to achieving excellence in health & fitness. We do not claim to be medical experts and we know that physiology although similar differs from person to person. We therefore will not take responsibility in part or in whole for any negative consequences whatsoever as a result of following any advice or information contained in any of our articles. We advise in all situations that medical professionals who have access to your personal medical records are the only people truly qualified to give advice on your personal health & fitness.

Agreement

By purchasing products or services through our website, you are agreeing to all of the above.